Privacy policy

Last updated: April 26, 2026

OLIVA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully managed shopping experience (hereinafter referred to as the “Services”).

OLIVA operates on the Shopify platform, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or perform any other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall apply to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process When we use the term “personal data”, we mean information that allows us to identify you or another person, or that can be reasonably linked to you or another person. Personal data does not include information collected anonymously or data that has been anonymized so that it can no longer be used to identify you.

Depending on how you use the Services, where you are located, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including derivatives of such data:

  • Contact information – including your first name, last name, address, billing address, delivery address, telephone number, and email address.
  • Financial information – including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation, and other payment information.
  • Account information – including your username, password, security questions, preferences, and settings.
  • Transaction information – including products you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us – including information you provide when communicating with us, for example, when contacting our customer service team.
  • Device information – including information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information – including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of Personal Data We may collect personal data from the following sources:

  • Directly from you – when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically through the Services – from your device when you use our products or services or visit our websites, using cookies and similar technologies.
  • From our service providers – when we engage such providers to use certain technologies and when they collect or process your personal data on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Data Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • To provide, personalize, and improve the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, managing and otherwise administering your account, organizing shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience (e.g., providing product recommendations related to your purchases).
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and offer messages via email, SMS, or post, and displaying online product or service advertisements in the Services or on other websites, including advertising based on previously purchased or added-to-cart items and other activity in the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate or respond to potentially fraudulent, illegal, unsafe, or malicious activity, and to ensure the security of the public and our Services. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.
  • Communication with you. We use your personal data to provide customer service, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable laws, respond to legal processes (including requests from law enforcement or government authorities), handle or participate in civil claims, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Your Personal Data In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, suppliers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising on third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request, or otherwise consent to the disclosure of specific information to third parties (e.g., to ship products to you or when using social media widgets or login integrations).
  • With our affiliates or otherwise within our corporate group.
  • In the context of business transactions (e.g., merger or bankruptcy) in order to comply with all applicable legal obligations, fulfill our Terms of Service or policies, and protect or defend the Services, our rights, and the rights of our users or other persons.

Relationship with Shopify The Services are provided on the Shopify platform, which collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. Any information you provide to the Services will be transferred to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence. In addition, to protect, develop, and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, other merchants, and Shopify. Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify to provide these enhanced features. In such cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights. To learn more about how Shopify uses your personal data and what rights you may have, please see Shopify’s Privacy Policy. Depending on where you live, you may exercise certain rights related to your personal data here.

Third-Party Websites and Links The Services may contain links to websites or other online platforms operated by third parties. When using links to websites that we do not own or control, you should review their privacy and security policies and other terms. We do not guarantee or accept responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein.

Children’s Data The Services are not intended for use by children, and we do not knowingly collect any personal data from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below and request its deletion.

Security and Retention of Your Data Please note that no security measures are perfect or impenetrable, so we cannot guarantee “absolute security”. Any information you send to us may be insecure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

The period for which we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices Depending on your place of residence, you may have some or all of the following rights regarding your personal data:

  • Right to access / right to know
  • Right to deletion
  • Right to rectification
  • Right to data portability
  • Control over communication preferences (you may unsubscribe from marketing emails at any time)

If you reside in the United Kingdom or the European Economic Area, you may also have the right to object to processing, request restriction of processing, and withdraw consent (where processing is based on consent).

You can exercise these rights where indicated in the Services or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights.

Complaints If you have any complaints about how we process your personal data, please contact us using the contact information below. Depending on your place of residence, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers We may transfer, store, and process your personal data outside your country of residence. When transferring personal data from the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on this website with an updated “Last updated” date.

Contact Information If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at: info@oliva.lt

We are the controller of your personal data in accordance with applicable data protection laws.