Help
Frequently asked questions
We gathered everything people ask most often — from acidity to delivery times. If something is missing, write to us and we will add it.
01 Quality and taste
What does the acidity of an oil show?
It is the amount of free fatty acids in the oil — an indicator of quality and freshness, not of taste. The lower it is, the healthier the olives were and the faster they reached the press.
- Extra virgin — up to 0.8 %
- Virgin — up to 2 %
- Lampante (refined) — more than 2 %
In good early harvest oils the acidity is usually 0.2–0.4 %. The exact figure for each of our oils is given on its product page.
How do you recognise a genuinely good olive oil?
Almost everything is visible on the label and the bottle:
- “Extra virgin” and acidity up to 0.8 % (better 0.2–0.5 %)
- Freshness — what matters is not the best before date but the season the oil comes from. Extra virgin is at its best in the first 12–18 months after pressing, so it is worth asking which harvest you are buying
- Origin — a specific farm or region, not a “blend of EU oils”
- Dark glass or tin — it protects the oil from light and oxidation
And the price. A litre of real early harvest extra virgin cannot cost €10 — green olives give considerably less oil.
What are polyphenols?
Natural olive compounds that give the oil its bitterness, its pepper and its bright aroma. They are antioxidants — they protect the oil itself from spoiling, so an oil with more polyphenols stays fresh longer.
A quality extra virgin holds between 200 and 800+ mg/kg. The most are found in early harvest oils.
The EU has an approved claim that olive oil polyphenols help protect blood lipids from oxidative damage. It applies when 20 g of such oil is consumed per day.
What is the difference between an early and a late harvest?
Early (October–November) — the olives are picked while still green. More polyphenols, a brighter grassy taste with bitterness and sharpness, longer freshness. The yield is smaller, so the price is higher.
Late (December–January) — the olives are fully ripe. A gentler, sweeter, nuttier taste with less bitterness. The yield is larger, the price lower.
Both can be extra virgin. We bring in only the early harvest.
Why is the oil bitter and why does it catch in the throat?
This is not a flaw but a sign of polyphenols. Tasting panels count bitterness and pepper as positive qualities — their absence more often means the oil is old or weak.
The sharper that catch in the throat, the fresher the oil. Over a year it softens naturally.
What exactly does “extra virgin” mean?
The highest category. The oil is pressed mechanically, without chemicals and without heating above 27 °C, its acidity is no higher than 0.8 %, and a tasting panel finds no taste defect at all.
One defect is enough — and the oil can no longer be called extra virgin.
02 How to use and store
How should you store olive oil?
In a dark and cool place, ideally 14–18 °C. In its original packaging, tightly closed, away from the hob, the oven and the window.
What to avoid: the fridge (the oil thickens), plastic bottles for long storage, and any spot next to a heat source.
Can you cook with it?
You can. The smoke point of extra virgin is around 190–210 °C, so it suits frying over medium heat, stewing, roasting and grilling — and it is more stable than most vegetable oils.
But an early harvest oil gives all of its taste cold. It is a pity to cook it away — better pour it over a finished dish and use a simpler oil for frying.
How long does an opened bottle keep?
About 2–3 months. An unopened bottle is best used within 12–18 months of pressing.
Oil does not spoil like milk — it simply loses its aroma and its polyphenols step by step. So it is better to buy a smaller bottle more often than a large one once a year.
Why does chilled oil turn cloudy?
This is normal and even a good sign — in the cold the natural olive waxes crystallise. Heavily filtered industrial oil does not behave this way.
Keep it at room temperature and it becomes clear again. It has no effect on the taste.
How much oil does a family use?
A 500 ml bottle lasts about two months on average if the oil is used daily for salads and for finishing dishes. If you fry with it as well — sooner.
03 Ordering and delivery
How soon will I get my order?
Orders placed before 14:00 on a working day are shipped the same day. The parcel reaches the locker within 1–2 working days.
How much does delivery cost?
From €49.99 it is free. For smaller orders the delivery cost is shown in the cart before payment.
What if a bottle broke in transit?
Write to info@oliva.lt and attach a photo — we will replace it free of charge and without argument. It will cost you nothing.
Can I return an item?
Yes. An unopened item in undamaged packaging can be returned within 14 days of receipt, without giving a reason. Write to info@oliva.lt and we will arrange the return.
Do you pack for gifts?
Yes. Some of the oils arrive with the producer’s gift box or bag — you can see this in the product photos. We also have ready gift sets.
If you want us to add a card with a message, leave a note with your order.
How do I get the 10 % discount?
Subscribe to the newsletter and we will send a discount code for your first order. We will also let you know when a new harvest arrives. We write rarely, only when there is something worth saying.
Did not find your answer?
Write to info@oliva.lt — we reply the same working day. Or go back to the oils and pick the one that suits you.
The information is based on producer data and EU legislation. The polyphenol claim applies to olive oils containing at least 5 mg of hydroxytyrosol and its derivatives per 20 g of oil, with a daily intake of 20 g.
For your first order
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