Refund policy
Goods Return and Refund Policy (“OLIVA”, company code 307627147)
1. General Provisions 1.1. These rules establish the conditions and procedures for the return, exchange, and refund of goods. 1.2. By submitting an order, the Buyer confirms that they have read these rules and undertake to comply with them.
2. Right to Withdraw from a Distance Purchase-Sale Agreement 2.1. The Buyer has the right to withdraw from the distance purchase-sale agreement within 14 (fourteen) calendar days from the day of receiving the goods. 2.2. To exercise this right, the Buyer must inform the Seller in writing (by email or another specified form). 2.3. The right of withdrawal does not apply in cases specified by legal acts (e.g., perishable goods or goods manufactured according to individual order).
3. Requirements for Returned Goods 3.1. The returned goods must be:
- Unused and undamaged;
- Retaining their original commercial appearance;
- In the original and undamaged packaging (if such packaging was provided);
- Complete with full set of accessories;
- Accompanied by a document confirming the purchase.
3.2. The Seller has the right to refuse to accept the goods if they do not meet the above criteria.
5. Refund Procedure 5.1. After the goods are returned, the money is refunded to the Buyer within 5 (five) business days from the day the returned goods are received or proof of shipment is provided, whichever occurs first. 5.2. The money is refunded using the same payment method that was used for the initial payment.
6. Allocation of Return Costs 6.1. If the goods are returned due to withdrawal from the agreement without any reason, the return costs are covered by the Buyer. 6.2. If a defective or non-conforming product is returned, all costs related to the return are covered by the Seller.
7. Return Procedure 7.1. Before returning the goods, the Buyer must contact the Seller and agree on the return conditions. 7.2. The goods must be shipped no later than within 14 (fourteen) calendar days from the day the notice of withdrawal from the agreement was submitted.
8. Payment Processing 8.1. Payments in the online store are processed through UAB “Paysera LT”. 8.2. During the payment process, the Buyer may be redirected to the secure environment of this payment service provider, where payment data is processed in accordance with applicable legal acts and security requirements.
9. Final Provisions 9.1. All matters not covered in these rules shall be governed by the legal acts of the Republic of Lithuania. 9.2. Disputes shall be resolved by negotiation, and if no agreement is reached – in accordance with the procedure established by the laws of the Republic of Lithuania.